Returns, Refunds & Cancellations Policy
At Bihar Ke Swaad, we take immense pride in preparing each order fresh, on-demand and with personal care. Due to the perishable nature of our food products and the handcrafted process behind every item, we follow a strict no-cancellation, no-return, and no-refund policy.
❌ No Returns or Exchanges
- All our products are made-to-order and food-based, hence we cannot accept returns under any circumstance.
- Food safety regulations and hygiene standards prohibit the resale of any opened or returned product.
❌ No Refunds or Cancellations
- Once an order is placed, it immediately goes into preparation, and cannot be cancelled or refunded.
- We do not support cancellations for buyer’s remorse or change of mind.
- Please review all product details, ingredients, and prices carefully before placing your order.
✅ Exceptions – Damaged or Wrong Products
In rare cases of:
- Damaged packaging
- Incorrect item received
Please notify us within 24 hours of receiving the package, along with:
- Order ID
- Clear photos of the package/item
- A brief description of the issue
We will review the case and offer a replacement or partial refund if eligible — solely at our discretion.
🧾 Buyer’s Responsibility
- Ensure the correct address, phone number, and product selection during checkout.
- Keep track of your delivery via provided tracking links.
📩 Contact Us
If you face an issue or need help with your order, get in touch:
📧 Email: support@biharkeswaad.shop
🌐 Website: https://biharkeswaad.shop