Effective Date: 20th June 2023
Website: https://biharkeswaad.shop
Company Name: Bihar Ke Swaad
1. Introduction
Welcome to Bihar Ke Swaad. By accessing or using our website and purchasing our products, you agree to be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website.
2. Products and Services
All products listed on our website are handmade and prepared fresh upon order. As our products are food-based:
- Slight variations in taste, color, and texture may occur.
- Allergen information is provided, but it is your responsibility to check before placing an order.
We reserve the right to discontinue or modify any product at any time without notice.
3. Orders and Payment
- Orders can be placed through our secure website https://biharkeswaad.shop.
- We accept payments via UPI, credit/debit cards, and other secure online methods.
- Orders are confirmed only upon successful payment.
4. Shipping and Delivery
- We deliver across India through trusted logistics partners via Shiprocket.
- Shipping time may vary depending on your location and product type (most products are shipped within 2–4 business days).
- Bihar Ke Swaad is not liable for delays caused by courier services, natural events, or incorrect shipping addresses.
5. Returns and Refunds
As we deal with perishable, made-to-order food items, we do not accept returns.
However, in the case of:
- Damaged packages
- Wrong items received
- Quality concerns
You must contact us within 24 hours of delivery with a photo and order number. We will investigate and may offer a replacement or refund at our discretion.
6. Cancellations
Orders can be cancelled within 1 hour of placing the order, provided they haven’t already been processed or dispatched.
Once the order is in preparation or shipped, it cannot be cancelled.
7. Intellectual Property
All content on our website—including images, logos, product descriptions, recipes, and branding—is the exclusive property of Bihar Ke Swaad and may not be reused or reproduced without written permission.
8. User Conduct
You agree not to use our website for:
- Illegal activities
- Uploading harmful or fraudulent content
- Attempting to breach security or disrupt our services
We reserve the right to restrict access, terminate accounts, or take legal action in case of misuse.
9. Privacy Policy
Please refer to our separate Privacy Policy page to understand how we collect, use, and protect your personal information.
10. Modifications
Bihar Ke Swaad reserves the right to update or modify these terms and conditions at any time. Continued use of the website after such changes constitutes your acceptance of the updated terms.
11. Contact Us
For any questions, concerns, or feedback, reach out to us at:
📧 Email: support@biharkeswaad.shop
🌐 Website: https://biharkeswaad.shop
By using this website, you agree to these terms and conditions. Thank you for being part of the Bihar Ke Swaad family.